We want getting your order to feel as considered as choosing it. This page covers how we ship, how long it takes, and what happens if something needs to come back.

Anything not answered here, email us at cfahomed@gmail.com we reply within two business days.

Part One Delivery

CFA Home ships worldwide. Wherever you are, your order leaves us in protected packaging built for the piece inside corner-guarded for framed art, fully boxed for furniture.

Processing time

Most in-stock orders are processed and dispatched within one to two business days. Made-to-order and custom-framed pieces take a little longer, as each is produced for you your confirmation email gives the expected dispatch date.

Orders placed over weekends or holidays begin processing the next business day.

Delivery times

Once dispatched, estimated delivery is:

  • Domestic (US): three to seven business days
  • Europe & UK: seven to fourteen business days
  • Rest of world: ten to twenty-one business days
  • Furniture & oversized items: quoted at checkout, as timing depends on courier and destination

These are estimates, not guarantees. Customs, weather, and carrier delays sit outside our control, though we'll always help you chase a late parcel.

Delivery costs

Shipping is calculated at checkout based on your location, order size, and weight you'll see the exact figure before you pay, with no surprises after.

Wall art and smaller decor ship at standard rates. Furniture and oversized pieces are quoted individually, since they travel by dedicated courier.

Any duties or import taxes on international orders are the recipient's responsibility and aren't included in our prices.

Tracking your order

As soon as your order ships, we'll email a tracking link so you can follow it to your door. If your tracking hasn't updated in several days, get in touch and we'll investigate with the carrier.

When it arrives

Please check your order on arrival. For furniture and framed pieces, inspect for transit damage before signing note anything visible with the courier, and photograph both the item and its packaging. It makes any claim far quicker to resolve.

Part Two Returns

You have thirty days from delivery to request a return on most items. To qualify, the piece must be unused, unhung, and undamaged, in its original packaging with all fixings included, and accompanied by proof of purchase.

Once approved, you'll have a further two weeks to send it back.

What can't be returned

A few things are excluded, because they can't be resold or don't survive a second journey:

  • Custom and made-to-order pieces, printed or framed to your specification.
  • Gift cards
  • Clearance and final-sale items, marked as such at checkout.
  • Anything returned used, hung, assembled, or outside the window.

Unsure whether your item qualifies? Ask us before ordering we'd rather answer upfront.

How to start a return

Email us first. Send your order number and a note on what's wrong to cfahomed@gmail.com, with photos if there's damage.

Wait for approval. We'll reply with authorization and a return address. Please don't ship anything back before you have this unauthorized returns can't be processed.

Pack it well. Use the original packaging where you can. Items damaged in return transit through inadequate packing may receive a reduced refund.

Ship it tracked. Keep your receipt. Until it reaches us, the item remains your responsibility.

Return shipping costs

Where the fault is ours a damaged, faulty, or incorrect item we cover return shipping and refund your original delivery charge. Where you've changed your mind or the piece doesn't suit the space, return shipping is at your cost. Furniture and oversized returns are quoted individually.

Damaged or incorrect orders

Everything ships protected, but transit is transit. Report any damage or a wrong item within seven days of delivery, emailing your order number and photos of both the piece and its outer packaging.

We'll then offer your choice of a priority replacement, a full refund including original shipping, or a partial refund if you'd rather keep a cosmetically marked piece. You won't pay return shipping on a fault that's ours.

Furniture returns

Larger pieces have a few extra rules. Inspect on delivery and note damage before signing. Don't assemble anything you intend to return, as assembled furniture can't be accepted. Keep the original boxing for at least thirty days oversized items can only be returned in it. Return shipping is at your cost and quoted case by case.

Refunds

Once your return reaches us, we'll inspect it and email the outcome within a few business days. Approved refunds go back to your original payment method, and typically take up to ten business days to appear depending on your bank that final stretch is on their side, not ours.

Partial refunds may apply to items returned late, used, or missing parts or packaging.

Exchanges

The quickest route is usually to return the original for a refund and place a fresh order, so your replacement isn't held up. If you'd prefer a direct swap, email us exchanges follow the standard thirty-day window.

Cancellations

Orders can be cancelled free of charge before they ship email us quickly, as most leave within a day or two. Once shipped, an order falls under the returns process above. Made-to-order pieces enter production straight away and can't be cancelled once confirmed.

Contact

Email: cfahomed@gmail.com
Address: 915 East High Street, Charlottesville, Virginia 22902, US

We reply to delivery and returns enquiries within two business days.